Submitted by: erharpreetsandhu
Complaint Details:
With ref to my order id 17454967719 I, and return request ref no 38436693 dated 29/12/16 I didn’t get any response for my previous mails, To my surprise even your customer care no 09212692126 says no order could be found with my registered mobile no.
I had registered my return request on the same day after receiving faulty mobile.I was told thrice on your customer care no that the faulty mobile is being picked up from my address in a day or two.Later on i got an E mail suggesting that i should visit service centre and get certificate from them regarding the fault.I visited Your service centre THRICE (50 KM away) and got the job sheet mentioning the fault which i ‘ve already sent to you with my previous mail.But till now i couldn’t get the status about my refund request and pick up even after following all your procedures.No one respondes to the E mail sent even to Kunal Behal and Rohit Bansal.
It is once again requested to expedite the refund process to put an end to my sufferings.
Regards,
Er Harpreet Singh