Submitted by: Vijayraj Dhanajeyan
Complaint Details:
As I am individual I don’t have policies to take Zoomcars, But Zoomcars has policies, They charged late fee 165 Rs per hour and late charge 650 Rs per hour for my resent trip 13 hours delayed, this is my understanding I am clear but I paid 12865 Rs total penalty + 12 per Km +Booking amount 4445 Rs,
I think its not fair,
My last trip was pathetic because car was not in the driving condition, But I gave positive feedback because some times mistake can happen, but this time mistake is my side I booked car from 13Jan2017 morning 7:00AM to 15Jan2017 morning 7:00AM, I thought my dropping time is 7:00PM I totally forgot my dropping time, from zoomcar side no information to me (They may tried via calling but I was in my village there network was very weak they could informed by sending text message like they send over speeding messages but they didn’t, still I got the message like this (Your booking ending soon. not done zooming yet?do extend your booking through zoomcar website or mobile App extention is subject toavailability…) common message like alway they send before ending your booking)…
Mistake from Zoom car side:
1. The Audio system was not working there where wait time 30 mins and key code was stacked was not working called costumer care several times not fixed, The site guy not even listening my word I will do it with that code, Zoomcar people think they only know everything.
2. Zoomcar stopped my mobility while I was in the driving for delay because of the delay, called costumer care theye said after paying late fee + late charge = 12865 Rs then only they can unlock the mobility, I paid the amount roaming here and there find network and paid full amount through mobile App. after the payment the took 45 mins delay to unlock the car to drive.(LATE FEE 165 Rs + LATE CHARGE 650 for 13 Hours + some charges If some booked the car also you lose per day amount not per hour penalty NOT AT ALL FAIR)
FOR MY MISTAKE I PAID BIG AMOUNT WILL THEY RETURN WHAT ZOOMCARS MISTAKE…
I NEED PROPER ANSWER IF I DONT GET I WILL FILE PETITION AGAINST ZOOM CAR.
I DON’T THINK ZOOMCAR WILL SURVIVE LONG IN INDIA…
-Vijay.