Submitted by: Ekta Joshi
Complaint Details:
I am shocked at only receiving this one email after all the complaints that were raised from my end ! this is an example of extremely pathetic service from your end.
i have narrated this incident to at least 6 customer service executives with abhibus till now. sadly, i cannot recollect the name of all, but eventually i have spoken to a certain mr. suhas, who claims to be the senior executive at abhibus.
anyway re-capping the incident yet again for your reference, and this time i really hope some action is taken other than being sent bogus sorries and inconvenience regretted notes !
so, on the 25th of feb, i booked a bus via abhibus from pune to goa which was scheduled to depart at 9.30 p.m. as a customary practice, i should have received the bus number and driver details of the operator at least an hour prior via abhibus, but i did not. thus, i on my had to call you’ll after which you’ll lazily connected me to the bus operator instead of fetching these details for me. the result being, i had to dial the 5 odd numbers and chase up the operator i.e metro translines at least 15 to 20 times, to ultimately get a response on the bus details. thereafter i was told that the bus is delayed by half an hour and instead of my chosen pick up point the pick up was changed to swargate.
anyway, after waiting till 10, the bus did not arrive and the operator switched off his phone. i still waited and then was told later by the operator that the bus will arrive by 11 p.m, after i endlessly called him up. in between, i called abhibus again to inform them of the delay and my inability to reach the operator. sadly, they did nothing from their end apart from telling me the patented sorries. soon 11 turned to 12 and i received no response from either abhibus or the operator. also, i would like to highlight here, that i was the sole female traveler who was waiting there dreading my safety by this time. and i informed the abhibus customer service guys about this as well. but guess what! no action was taken!
after all the endless follow-ups i had finally lost all my patience and calm. finally, an overfilled tempo arrived at 12.45 a.m to pick us up and drop us at the final pick up point. so, the operator expected me to travel in a cramped up place with no seat or place to stand either for half an hour till i reach the final stop! when i retaliated with the rest of the co-passengers, he agreed to book us an auto. after a lot of back an forth here ( with me constantly making calls to abhibus with no fruitful response), an auto was booked for four passengers, with me being the only female! to break this down, i was expected to travel with three other men in one auto at 1 a.m in the night all alone ! ( i flagged this again to abhibus, and no action was taken). after crying hoarse before the operator for long, another auto was booked, but i was now extremely worried about my safety as a lone female travelling aimlessly at one in the night.
i decided that enough was enough, and called abhibus yet again in a extremely livid mood. after struggling and being hung up on twice, i was finally directed to a senior executive -suhas. by this time, i was extremely anxious and tired of repeating the whole story to multiple executives but still told him the whole story. and quite obviously i had lost my cool by now and was yelling in pain. on flagging my safety issues to mr. suhas in a distraught manner, he instead of taking any immediate action, told me to not yell and be professional!! can anyone beat this now! i am a girl travelling with unknown men at 1 in the night, dreading my safety and i am not helped at all by abhibus, and guess who’s unproffesional according to them? me!
after eventually being told that strict action will be taken from their end, nothing was done at all instead of getting this useless sorry mailer and one sorry call.
now to sum this up:
there is a reason why i, as a female booked the bus for a safe time like 9.30 p.m. why did i have to travel in this disgusted fashion at 1 in the night then?
for all the stress and trouble i faced, i would like a full refund of my money, regardless of the fact that i traveled with the same operator. (i had to because i had no option in the middle of the night). is this too much to ask for? if you think i am a money greedy customer, then let me correct you here. i am only a distraught customer who somehow wants justice for all the brunt she faced. what would happen here, if i were raped that night? why was i not helped when i was desperately calling abhibus in the middle of the night? why was no action taken from the start till the very end by abhibus? why was i told to not yell and be professional, when you guys yourself were’nt even being human?
there has to be some fairness for all my worries, and hence i want a full refund of the rs.3800 that i paid. i deserve to feel compensated this way at the very least if nothing else!
i really hope some action is taken on this. if not, i will resort to all possible means of social media to raise my concerns apart from anyway swearing and deterring all to not use abhibus ever again in the future.
looking for a reply at the earliest.
thank you.
p.s. due to the delay, i have also missed the scheduled dudhsagar trek which i informed your customer services guys about on the phone. kindly check the frequency of calls and everything i said for more reference.
regards,
ekta j.
+919604431328
