Submitted by: raj69raja
Complaint Details:
I have registered the following complaint at crm.delhi@timesgroup.com twice on 23 Oct and 12 Dec 2016. Have also called their customer care no 011-39898090/39843441/66111255, with an additional request for return call multiple times but to no avail. Have also spoken to Mr Deepak Anand from their organization, who looks after the area multiple times, however, he’s not been able to resolve the issue. My complaint registered on their website is as follows:
Dear CRM Team,
This is in reference to my yearly subscription of Times of India and Economic Times which I have applied for. The details are as follows.
My Subscriber ID : 35306654
Name – Rajesh Rajagopalan
Address:- D-306, Satisar CGHS, Plot 6, Sector 7, Dwarka, New Delhi-110075
Mob:9818882947
Vendor: Manoj Kumar Munna
I would like to bring to your notice the following issues for reconciliation:-
1. The subscription was received End Aug 2016 despite the coupons commencing wef 01 Aug 2016. Though the coupon clearly mentions that it can be used within three months of the date mentioned, the vendor ask me to give him the coupon without supplying the Economic Times for the month. Despite showing him the provisions, he insisted on the coupon and promised that he would provide me the Economic Times for one month post expiration of the subscription. I would like to mention this here as a record.
2. While collecting the coupon for subscription every month, he insists on an additional cash of Rs 35/ month (Rs 25 for TOI and Rs 10 for ET) which he insists is the vendor charges. Would like to bring to your notice that the terms and condition of your letter( Point 7) clearly indicates that no payment is to be made to the vendor for the particular subscription. Therefore, collection of additional Rs 35/Month (Rs 420/Year) is in clear violation of the terms and condition. If the company had such an intention then it should have sold the yearly subscription for Rs 1413 and not Rs 993. Any such practice is misleading the customer. When you insist to adhere by the terms of condition, the vendor is asking me to get my coupons cancelled, which I think is absolutely against the ethos of Customer relations and seems like the vendor is holding me to ransom.
In view of the above, may I please request you to provide me clarification on the above two points and reconcile the above two issues.
Regards
Commander Rajesh Rajagopalan (Retd)
