Submitted by: andrews ms
Complaint Details:
Kindly refer to my earlier complaint ID NO 1423578. EVEN AFTER WAITING FOR SUCH A LONG PERIOD NO RESPONSE, I AM ENDORSING A COPY OF WRITTEN COMPLAINT ADDRESS TO ONE OF THE SENIOR OFFICIALS OF PANANSONIC COMPANY, WE NEED YOU HELP IN SORTING OUT THIS PROBLEM.
From : Mr Andrews MS
# 398, 4th Main, Viveknagar Extn
Bangalore – 560047, Karnataka
To : Raunika Dua
Sr Executive
Customer Relations-Customer Care
Panasonic India Pvt Ltd
12th Floor, Ambience Tower, Ambience Island, NH – 8,
Gurgaon – 122002, Haryana, India
Subject : COMPLAINT FOR RECTIFICATION OF DEFECTIVE LED PANASONIC TV
Dear Madam,
1. This is with reference to LED PANASONIC TV, model No 42AS610d purchased from GIRIAS, INVESTMENT (P) LTD, BANGALORE vide their voucher No FS/BR/189 DT 31 MAY 2015 (cin us1395k19999ptc025042 by paying Rs 56500.00, this TV was purchased through Bajaj finance.
2. I had purchased a led panasonic tv from girias richmond road bangalore, and also got it insured ( extended warranty ) for the year 2016-17, In the month of September 2016 all of a sudden the speaker stopped working. We registered a complaint through Panasonic customer care and also through face book, it took a weeks time to send a mechnic. One individual from Bangalore Service Centre came and told that the speaker has gone out and it is chargeable and demanded
Rs 1800/- as service charge for mere coming and going, and I requested him to bring and replace it, he went back and did not respond again on repeated reminders another engineer was sent who inspected the tv and conveyed that the speaker is ok and the mother board has become defective, which may cost more than Rs 12000/- or more, I showed all the relevant papers and the insurance documents. For which he told that the insurance people will replace the defective parts and demanded Rs 1800.00 as charge, and again after a couple of days i received a message from the customer care stating that the speaker is ready and arrange for the payment. I desperately just conveyed the feedback given by their engineers, and requested to do the needful, the very next day they have sent a message stating that your request No 281 016198829h has been cancelled due to reasons customer not available/reachable.
3. Dear Madam, It is totally unfair on the part of your service staff to act in this manner, first off all we have spent such a huge amount the product becoming defective at such a short period I hope you will not appreciate, you might have seen the reviews placed by the customers on various social medias, it is almost cheating the customers. The insurance companies associated with the sales showrooms please the customers for taking extend insurance but they too don’t respond causing desperate inconvenience to the public.
4. In view of above, I sincerely request your good self to kindly look into the matter personally and solve the issues expeditiously. we customers sacrifices most of our needs and arrange money for purchasing such items relying on the brands for people like us Rs 60 to 70 thousands is a big amount, its being paid out of pension and hard earned money etc. But once the items are sold the company as well as the service sectors play with our emotions and they ignore the need of the customers etc, its almost more than 60 days. The television is kept ideal at home hoping that the company will l send the mechanic and get it repaired. But no positive response, . I hope the monitoring team will understand. . Like me their are many customers please take it serious and don’t disappoint us. My tele no is 9738471077.
Thanking you,
Yours
Andrews Ms
Dated : 01 December 2016
Copy to :-
GIRIAS INVESTMENTS (P) LTD
No.47, 3rd Floor, 3rd Main Road, 15th Cross,
Margosa Road, Malleshwaram
Bangalore
Bangalore District
Karnataka
India – 560003
GIRIAS INVESTMENTS (P) LTD – PHOTOCOPY OF THE BILL AND POLICY
Next To Brigade Towers (Map) DOCUMENTS IS ENCLOSED.
No.138, Shoolay Circle, Brigade Road, Bangalore – 560001,
BAJAJ ALLIANZ GENERAL INSURANCE COMPANY LTD – PHOTO COPY OF THE POLICY IS ENCLOSED
REGD OFFICE : GE PLAZA, AIRPORT ROAD, YERWADA YOU ARE REQUESTED TO KINDLY DO THE
PUNE – 411006 INDIA NEED FUL ACTION.
PANASONIC SERV ICE CENTRE
NO 1/1, GROUND FLOOR, RADHAKRISHNA COMPLEX
03, GROUND FLOOR, DR RAJKUMAR ROAD
06 BLOCK, RAJAJI NAGAR, BANGALORE
KARNATAKA
