Submitted by: bidyutpakhira
Complaint Details:
My mobile number disconnected with out any prior notice. You know very well that how mobile is a very important tools like fund transfer, otp etc… Below the communication with call centre…
15.12.16. – your representative give me an email id a_sunil.vardhamane@airtel.com to get the exact reasons of the discontinue of the service.
16.12.16. : I received a reply from a_sunil.vardhamane@airtel.com mentioning “Below connection has been barred under non ownership. So request you to please contact to your local HR and get the approval to activate this number accordingly.”
17.12.16. : I have send the scan copy of the approval( now again attached) and requesting to restore the number. I again call the customer support and the representative told us your number disconnected due to non payment of bills. side by side i have also complain in Airtel portal complain number is PO121700116
Conclusion :
1. I am long time user of airtel how the company discontinue the service without prior notice.
2, I don’t know who is a_sunil.vardhamane@airtel.com, what is his position i request him I am going through health crisis and my phone is very essential to communicate. He dont replied. why company hire this type of staff at a very high cost. when i am liable to pay my dues.
3. Put the complain in portal also no response. why such type of mechanism is require when there is no use in the time of urgency.
Please look into the matter and restore the connection immediately.
Waiting your early response.
Regards
Bidyut
alternate number 8585013766