Submitted by: Shabrish K.V
Complaint Details:
Hi,
I bought an woodland shoe on 10th December 2016 from an woodland outlet located in Basaveshwarnagar, Bangalore- 560079. There was an offer up to 40%off
The shoe is just 7 days old and the stitches have come out, when i took this shoe to the outlet the sales guy is easily trying to convince me that if you buy shoes when it has an offer of 40% it is supposed to have some defects, what does he mean ..?? Can you people charge 2400rs for a shoe, which has defects and cheat the customers by showcasing poor quality shoes with an offer for that ..??
I agree if there is a long use of the shoes it tends to worn out but i repeat its only 7 days old, its woodland known for its toughness how can it be so poor in quality?
When i argued with him for the replacement as it is only 7 days old he is saying it can only be replaced only if there is any damage to the sole and leather, please tell me how can a shoe be complete only with leather and sole ain’t the stitches(thread) important ?
I demand an explanation and a solution for this, please tel me what am i supposed to do with this shoes which is worn out within 7 days? And to get this stitched he requires 1week of time ?? Please find the attached photos of your (WOODLAND) branded shoes!!!
Completely unhappy with the quality of the shoes and also with the way the sales guy reacted, i would appreciate woodland if you guys come up with an solution for this.