Submitted by:  Pannalal Sanyal

Complaint Details:
Sir,

My name is P.L. Sanyal. I had logged on your Make My Trip (MMT) website on 18.12.2016 to purchase a railway ticket in Training No. 12314 Rajdhani Express for 22.12.2016 and MMT has suggested for payment of Rs.2881 and I paid through internet Banking. However, MMT failed to reserved ticket and informed through SMS that money of Rs.2208.46 has been processed with ID NR2151034868951 with Ref Num NULL and reflect in acct. in 7-14 days. I am surprised by this SMS as I had transferred the ticket amount of Rs.2881/- but MMT has been returning an amount of Rs.2208, that means Rs.600/- deduction on the failure of MMT. However, MMT has not informed about as to why they deducted Rs.600/- for what reasons whatsoever to the customer.

It is therefore, requested that you may be pleased to inform about this deduction of Rs.600/- on what account from the customer when I have neither cancelled or given any ticket confirmation by MMT.

I shall be highly grateful for a reply in this regard.

Thanking you
Yours faithfully,

P.L. Sanyal
Mobile No. 9990838685

Submitted by:  Manish Gullani

Complaint Details:
I have complaint many times to grievance redressal officers mail

id but there is no any response means no body is talking

everybody dont want to listen me

please take any serious action againt the company’

i havent received my payment i have give cheques & also all

necessary documents.

& no body call back against this issue

Thanks,
Manish Gullani
9669555558
0731-4089400

Submitted by:  shekharguddu

Complaint Details:
Sir, i tried adding 5000 in my paytm wallet on 9-12-2016 but the transaction was declined, i tried the same 2 more times nd the same problem occured, after the third try money got deducted from my sbi account for which i received message from sbi.Its been 10 days and as per paytm refund should have been done within 7 days.please take some action as soon as possible.
shekhar kumar
paytm no-8579010693
transaction date-9-12-16

Submitted by: Bharat Harwani

Complaint Details:
At the last when I did not get help from anywhere I am writing about my concern.

So from last one quarter or so I am facing some financial difficulties and I just did not want to end my relationship with Airtel on a bad note so I chose to contact you guys and inform about my situation asking what best can be done as help from Airtel’s end.

The help they offered me was of no use and they clearly mentioned that they can’t do anything about it, i clearly mentioned that the phase i am going through is very hard and also asked to escalate the matter as I wanted to close it with someone’s help but that did not happen and every time I was told that there is nothing we can do.

I have still paid my bill and i have just got a new job, i decided to port my number and suddenly Airtel called me asking why am I doing so, I started telling and before I could finish my first sentence the call was disconnected on my face with last word from last lady’s mouth as ‘ Sorry for the inconvenience, Goodbye!’

Isn’t this strange, a customer is calling you upfront seeking for some help so that the situation can be dealt in the most possible manner but an organization working at this level behaves as such a customer doesn’t mean anything for them and disregards every call of mine.. Their service left me distressed and they were the only ones who did not even address my situation.

I am very unhappy with the level of service I have got and they almost helped me to go to a depression stage. Their people of the phones are fearless, whenever they want to cut the phone they do, they promise call backs but they never do.

A depressed customer.

Bharat Harwani
8800788331

Submitted by:  shaima husain

Complaint Details:
Hello

Order ID:17293395623

Today a bluedart courier man called me and talked about the address and delivery and i told him to deliver the order but i kept waiting and he did not deliver . I also called him but he is not answering the phone.
When he called today i explained him the address but he was not listening .
Kindly tell him to deliver the order at our door step please. Because he was saying that when i will reach your address you come to the end of lane street. I said that when you come to our address it is very easy to come in the street and our house but he did not start his journey from the courier facility to deliver the order.

The phone number of bluedart courier man is +917251888677.
He is not delivering nor answering the phone

Submitted by: Bharat Harwani

Complaint Details:
At the last when I did not get help from anywhere I am writing about my concern.

So from last one quarter or so I am facing some financial difficulties and I just did not want to end my relationship with Airtel on a bad note so I chose to contact you guys and inform about my situation asking what best can be done as help from Airtel’s end.

The help they offered me was of no use and they clearly mentioned that they can’t do anything about it, i clearly mentioned that the phase i am going through is very hard and also asked to escalate the matter as I wanted to close it with someone’s help but that did not happen and every time I was told that there is nothing we can do.

I have still paid my bill and i have just got a new job, i decided to port my number and suddenly Airtel called me asking why am I doing so, I started telling and before I could finish my first sentence the call was disconnected on my face with last word from last lady’s mouth as ‘ Sorry for the inconvenience, Goodbye!’

Isn’t this strange, a customer is calling you upfront seeking for some help so that the situation can be dealt in the most possible manner but an organization working at this level behaves as such a customer doesn’t mean anything for them and disregards every call of mine.. Their service left me distressed and they were the only ones who did not even address my situation.

I am very unhappy with the level of service I have got and they almost helped me to go to a depression stage. Their people of the phones are fearless, whenever they want to cut the phone they do, they promise call backs but they never do.

A depressed customer.

Bharat Harwani
8800788331

Submitted by: shaima husain

Complaint Details:
Hello

Order ID:17293395623

Today a bluedart courier man called me and talked about the address and delivery and i told him to deliver the order but i kept waiting and he did not deliver . I also called him but he is not answering the phone.
When he called today i explained him the address but he was not listening .
Kindly tell him to deliver the order at our door step please. Because he was saying that when i will reach your address you come to the end of lane street. I said that when you come to our address it is very easy to come in the street and our house but he did not start his journey from the courier facility to deliver the order.

The phone number of bluedart courier man is +917251888677.
He is not delivering nor answering the phone

Submitted by: poonamAjadhav

Complaint Details:
I purchased a mobile phone in month of 14 June 2016.
and phone was in warranty period.
i submitted it to service center on 14 November 2016, it tooks more than 1 month still didnt repair.
whenever i talk just they replied status is pending for material despatch.
They suggest me to wait 7 to 8 days, after 7 to 8 day there is no progress.
still same and again they suggested to wait 10 day’s.
i am frustrated by this type of service…

Submitted by: Manish Gullani

Complaint Details:
I have send this message many times to grievance officers mail id but there is no any response, the mail is as follows:-
Dear sir,

I have called on your tollfree number for my claim issue & i have discussed for claim but in a second he said i cant understand you & he threat me that give my complaint to redressal, i dont care, please take serious action immediately, this is my first & last mail otherwise i will go through consumer court tommorrow.
His name is Ravi (7052) & when i asked for surname he said that i cant give personal information.

Thanks,
Manish Gullani
9669555558
0731-4089400

Submitted by: Manish Gullani

Complaint Details:
I have send this message many times to grievance officers mail id but there is no any response, the mail is as follows:-
Dear sir,

I have called on your tollfree number for my claim issue & i have discussed for claim but in a second he said i cant understand you & he threat me that give my complaint to redressal, i dont care, please take serious action immediately, this is my first & last mail otherwise i will go through consumer court tommorrow.
His name is Ravi (7052) & when i asked for surname he said that i cant give personal information.

Thanks,
Manish Gullani
9669555558
0731-4089400