Submitted by: senven
Complaint Details:
Dear Sir / Madam,
Please read the below mail from day 20 iam getting problem they have change two batteries, Please give me justice.
Regards
Senthilkumar P
Mob: +91 9444 506 201
sunthosh kumar
Dec 20 (6 days ago)
to vijai, partsoncall, Helpdesk, automail, Sales.Support, Service
Dear Sir / Madam,
For the new vehicle in three months you have changed 2 batteries, 1st battery changed in the first service that the vehicle has run below 800KM and 2nd Battery has changed in the second service that below 2900KM and you have fixed the 3rd battery to the vehicle. As per one your service person has informed that it is the mistake from the company so that we cannot do anything we will forward to the company they have to take necessary action. I think i have bought a new vehicle from Vijai Motors,
As per your confirmation that here after i won’t get self or kick problem, batteries has been changed below 800km that too the battery has came from the company for a new vehicle company has fitted a new battery or a used one.
One thing i have forgot to tell that before changing the battery after first service i came there for horn not working you also checked and changed the Horn switch that too in a new vehicle.
Please confirm if the sold vehicle to me is a new one or 2nd hand vehicle and please answer for the below questions,
1.) At the time of booking your eager is to get only money after 2 to 3 three months the response is not same, just they are speaking to the colleagues and telling to give the vehicle backside to the service centre and they will take care.
2.) As per your service persons information it is mistake from company side, then why company will not reply for the mail. Company’s need is to get the money alone and they won’t satisfy the customer.
3.) As per your confirmation you have changed the battery and corrected the Self starter, kick problem and henceforth i won’t get the problem again. If the problem persist after some three four months in the vehicle, are you ready to replace the vehicle for me? I WANT A SURETY LETTER FROM THE COMPANY, SINCE SOME OF YOUR SERVICE PERSON’S ARE BLAMING THE COMPANY,
4.) For every 1000km and 2000km you are changing the battery in my vehicle, now the new battery will run for how much kilometer.
5.) Why in a new vehicle we are getting such a problem 1st horn is not worked you have changed the horn switch, battery problem, Self problem, Kicker problem (If i kick it won’t come to the starting position), now again battery problem?
6.) I had a doubt that i had bought a new vehicle or a 2nd hand vehicle that persons giving for exchange vehicle that has been modified and body has been changed to new number and sold to me.
Regards
Senthilkumar P
Mob: +91 9444 506 201
On Sat, Dec 17, 2016 at 6:20 PM, vijai avadi wrote:
namesthe
your vehicle is ready
new battery fitted
her after your vehicle will not get self or kick problem
On Sat, Dec 17, 2016 at 2:56 PM, sunthosh kumar wrote:
Dear Team,
Yesterday i received call from Vijai Motors that my vehicle will get ready by tomorrow and only battery is pending. In this three months they are changing the battery 2nd time, I want you to confirm whether the sold vehicle is a fresh one or 2nd hand vehicle has been modified and sold to me. Since the service person has told that the mistake is from company side hence we can’t do anything. So I want reply from the company side, still iam getting revert from the company i won’t take the vehicle from Vijai Motors and i won’t pay any emi. After getting the vehicle i will start paying the emi still that for any of the eva return charges please collect from Vijai Motors.
Regards
Senthilkumar P
Mob: 9444506201.
On Dec 14, 2016 18:28, “sunthosh kumar” wrote:
Dear All,
Still now nobody has reverted for my mail and i don’t receive any call from the company. SO AS I MWNTIONED IN THE EARLIER MAIL, COMPANY’S AIM IS TO GET ONLY MONEY FROM THE CUSTOMERS AND THEY WON’T SATISFY THE CUSTOMER. FOR THE PAST 10 DAYS MY VEHICLE IS IN VIJAI MOTORS AND THEY ALSO DOESN’T GIVE A CALL ABOUT THE VEHICLE, AT THW TIME OF ENQUIRY THEY ARE TELLING WE WILL GIVE A CALL WHILE REGISTERATION AFTER RWGISTRATION YOU WILL GET A MESSAGE OF YOUR VEHICLE NUMBER AND WE WILL GIVE A CALL AFTER RWCEIVING THE RC BOOK. BUT STILL NOW I DON’T RECEIVE A CALL GROM THEM, VEHICLE REGISTRATION DONE BEFORE THREE MONTHS BUT STILL NOW I DON’T RECEIVE MY RC .
ARE YOU GOING REPLACE AND GIVE A NEW VEHICLE INSTEAD OF THAT VEHICLE. Kindly check the trail mail and try to satisfy the customer.
I don’t want to type the mail in red letters hence i typed in capital letters.
Regards
Senthilkumar P
Mob: 9444506201
On Dec 7, 2016 17:40, “Helpdesk TVSCS” wrote:
Dear Sir,
Thanks for writing to TVS Credit Services.
As we check, you have mailed for below issue to the concern team (Service.Support@tvsmotor.com), they will check and revert to you.
For further clarifications, you can contact the toll free number : 1800-425-2077.
Thanking you for understanding.
Thank you & Regards
Purnika R
HelpDesk TVSCS
Our website facilitates easy access to Welcome letter, repayment schedule & Statement of loan account. Please login at “customer login” portal in our website www.tvscredit.co.in.
From: sunthosh kumar [mailto:senthil51177@gmail.com]
Sent: Wednesday, December 07, 2016 7:57 AM
To: Dont-Reply; Helpdesk TVSCS
Subject: Fwd: Re: Automatic reply: WHAT TYPE OF SERVICE IS TVS GIVING TO A CUSTOMER, Read the mail fully. Iam holding the due for Dec 2016
Dear Team,
Please check the below mail and do the needful.
———- Forwarded message ———-
From: “sunthosh kumar”
Date: Dec 7, 2016 00:22
Subject: Re: Automatic reply: WHAT TYPE OF SERVICE IS TVS GIVING TO A CUSTOMER, Read the mail fully. Iam holding the due for Dec 2016
To:, “Service Support”,
Cc:, ,
Dear All,
Please read the earlier mail, again iam facing a different problem in my vehicle that too i have informed to the service person that some time self is taking to ich to start the vehicle while giving to service on 20-Nov-2016, but the problem is not solved again i have given the vehicle on 27-Nov-2016 with the same problem that self is taking too much time to start and the kicker is also going down after kicking and it is not coming up.
But even after that also they doesn’t solve issue and on 04-Dec-2016 and told them check the vehicle thoroughly and give it to me that I won’t get any p4oblem again or else i will hold the payment till iam getting my vehicle that you have to give sirithu that here after your vehicle will not get any problem, i have informed this to the executive who has spoken to while buying the vehicle in Vijai motors showroom. Iam holding the payment for Dec-2016.
PLEASE COLLECT THE CHARGES FOR ECS RETURN OR ANY OTHER CHARGES HAS MADE BY BANK FROM VIJAY MOTORS. I WONT PAY THE EXCESS CHARGES. I WILL RELEASE THE PAYMENT AFTER GETTING MY VEHICLE.
After 2nd service vehicle is giving less milage, before 2nd service 52/ltr after 2nd service 45/ltr.
Engine No.: CG4FG2304236
Frame No.: MD626CG4XG2F14286
Regn. No.: TN 12 Q 1906
Need higher officials Intervention to get the VEHICLE without any problem.
Please check the earlier mail which I have forwarded at the time of giving first service.
Regards
Senthilkumar P
Mob.: 9444 506 201.
On Oct 22, 2016 10:10, “sunthosh kumar” wrote:
Dear Concern,
I know you will never call to the customer, because u peoples are money minded only to earn money and no need of customer satisfaction. I thought that the indian company will be good. Actually i thought of buying HONDA DIO, before 3 months i had taken a drive from my friend that scooty zest is good slow pickup that will be very useful to ladies that too for my wife it will good. But after buying iam very much worried why i bough Scooty Zest that too the dealers are lied to sell a second hand bike in 25days battery has got problem. I had given the battery to the dealer(Vijai Motors) they told within two days i will be getting but after two days i called to the dealer they told it will take 3 days to get that from factory, but after 10 days i don’t receive any call from the dealer i don’t know what happened to my battery. I think the factory supplying to the dealer a second hand vehicle that came for resale and they have changing the body number and engine chasis number, this only happens. YOU PEOPLE DON’T WANT CUSTOMER SATISFACTION ONLY YOU WANT IS MONEY MONEY MONEY. AFTER GETTING MONEY YOU WON’T HEAR THE CUSTOMER’S QUERY. ONLY YOU NEED TO SELL THE VEHICLE NO NEED TO SOLVE THE CUSTOMER’S QUERY.
I DON’T RECEIVE THE TOOLS FOR THE VEHICLE ONLY ONE SPANNER AND A SCREW DRIVER IS GIVEN TO ME REST OF THE TOOLS ARE NOT GIVEN BY THE DEALER. WHEN I ASKED ABOUT THE TOOLS THEY TOLD YOU WILL GET A CALL FROM TH E COMPANY THAT TIME YOU TELL THEM THEY WILL GIVE THE TOOLS.
WHAT A WORST SERVICE, AFTER SENDING A MAIL FOR MORE THAN 5 DAYS I DON’T RECEIVE A CALL FROM THE COMPANY.
Regards
Senthilkumar P
Ph: 9444 506 201.
On Tue, Oct 18, 2016 at 7:28 PM, Service Support wrote:
Dear Customer,
Thank you for contacting TVS Motor Company LTD. Your mail has been received at our end. Our Dealer / Field Team will get back to you as soon as possible.
You may also contact our toll free numbers for vehicle related query / complaint.
Toll Free Numbers
Sales & Service : 18004252077
Parts Support : 180042502121
E-mail IDs
Sales : sales.support@tvsmotor.com
Service : service.support@tvsmotor.com
Parts : partsoncall@tvsmotor.com
Website: http://www.tvsmotor.com/contactus.asp
Try our Android App From Play Store, just follow the link
https://play.google.com/store/apps/details?id=com.tvsm.service
Thanks & Regards,
Service Support Team,
TVS Motor Company LTD.,
Hosur,
Tamil Nadu.
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain Information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you may please note that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain Information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you may please note that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication
—
WITH REGARDS,
VIJAI MOTORS
AVADI CHENNAI
044-26370184/85/86/87.