Submitted by: rsgacl
Complaint Details:
Dear Customer Care Team
Sub : Cheating Case from EZONE- Big Bazar, indirapuram Ghaziabad U.P. 201014
There is a customer cheating case for selling their product with dishonesty by Ezone team ( Store Head Mr. Abijit, Sales Person Mr. Summit and Mr. Prince, Mr. XXX Cashier Branch Aditya mall indirapuram Ghaziabad . They are planning to hide gifts offered by Big Bazar and which were assured to provide us at the time of purchasing .
Case Details : I had purchased one Sony LED 48″ tv dated on 30th Nov-2016 . we have purchased this under the Shubh Shuruaat ( Future group ) scheme as follows .
1) On buy of Rs 50, 000 there is a 1 microwave 20 Liter with pay of Rs. 1500 only from Ezone electronics section sponsored by Big Bazar future group.
2) Scheme Date 27 Sep to 6 Nov.
3) 10 % Cash back from ICICI bank upto max Rs. 2000 .
Cheating Case no. 1
As we purchased LED dated on 30th Sep -2016 under the scheme period dated 27 Sep to 6 Nov, thats why we were eligible to get the micro . But we could not get the micro because the store manager/Cashier/Sales person told us that is not in their stock on that date. At that time We want to pay advanced Rs. 1500 too along with our total anount of Rs. 59000 but they refused us to take by saying since micro is not available in their stock that’s why that can not take Rs. In advance .
They give us one card by saying for availing this gift, I need to send sms my card no. to 07065335555 as specified in back of card, and then after one day we can collect the micro gift from Big Bazar . According to him we have sent SMS dated on 31st October time at 13.04.
On next to next day ie 1st Nov. when we got delivery of sony LED then we called to ezone sales person Mr. Summit/Mr Prince on their mobile for getting the micro, he told again the the non-availability of micro in store then we again visit to Big bazar to clear the matter but they advised again the micro not in their stock . they told not to visit here, they will inform us about the availability . After their assurance we get back .
This is to note that Before purchasing the items the sales person Mr. Summit /Mr Prince called us to buy the LED on very attractive price and for that they have called 3-4 times for buying the LED around 6 pm dated 28th nov, around 8.30 PM dated on 29 nov, and 11.30 am dated on 30th Nov .
But When we could not received any call, then lastly on 19th nov we called to sales person about our micro, then surprisingly he told sir this scheme has been closed and now you are not eligible to get this . We were shocked . then we visit 3rd time dated 20 Nov for their this cheating .
We argued them to get the micro, why we are not eligible to get this when we had purchased items with in scheme period . they smartly told the scheme was till 27th Nov to 6 Dec.
So here we want to argued that
1) Why scheme was launched and item were displayed when the gift were not on stock . Why customer visit again to again to get gift . Its was harassing to the customer .
2) The scheme was launched for “purchasing During 27th Nov to 6 Dec” NOT “to redeemed the gift during 27th Nov to 6 Dec “. Why they have wrong advertisement to falsely attract the customer .
3) Even in their gift card there was not mentioned any about the last date of redeemed the gift .When we have registered our card number with in time, after this we could not the micro then what is use of this card ? why card is given to us ? Why they have not mentioned critical terms and condition about the validity of card .
4) In their advertisement, catalogue only 27th Nov to 6 Dec was mentioned . Sales person told us this is purchasing period and they have hide redeemed period of the gift . At time the sales person did not tell us about this strategy .
5) Before purchasing Sales person called us from their mobile, 3-4 times for buying the LED but after purchasing Why sales person did not call us to collect the gift .
Its is clear their intention were wrong and they want to sale the item with dishonesty .
In their whole strategy, the Store keeper Mr. Abijeet, sales person Mr. Summit and Mr. Prince and Mr. Cashier misguide us to sell the material and their intention was not right to provide us the gift.
Cheating Case no. 2 :
As per the scheme there was 10 % cash back upto max Rs 2000 having ICICI bank card . Since I had 2 cici bank account and their cards, for that we have specifically asked from sales person Mr. Prince that can we take Rs 2000 cash back each by having 3 cards in my name . He assured me after their confirmation that we can take Rs. 6000 cash back by shopping of Rs. 60000 and swapping of Rs 20000 individually .
Since I am having 2 ICICI card of different account on my name, then I was trying to get 3rd Card from my friends to get 3rd card benefit which I could not get . For that again in evening, Mr Prince specially called us to buy LED on more discounted prince and we told him we are arranging the 3 rd card to take the 3rd card benefit . he told dony worry sir, I will discount more and you can take advantage of 2 ICICI cards of your name . Since at that time we were in Lukshmi nagar Delhi market for Diwali shopping then we have assured him to buy LED on tomorrow .
Then he again called tomorrow dated on 30th Oct around 11.30 AM by saying today is the last date for this Diwali sale and our store is going to closed 1 PM and after that we can not get the gift . then we immediately rushed to Big bazar for buying the LED and take the gift benefit .
Around 1.15 PM the big bazar the entry become closed but by calling him ( MR. Prince ) we got entry in big bazar and then we have given 2 my ICICI cards to the cashier and told debit 2 equally amount from my debits cards as sufficient amount is available in both . But surprisingly he debit Rs. 18990 from my 1st card and remaining Rs. 40000 from my 2nd card inspite of equally instruction . we have asked immediately then cashier told us dont worry sir since bill number is same then assured you will get the Rs. 2000 benefit on both the cards . we become agree on the their honestly .
Now when we went on 2oth Nov, they blamed on us they have said as so and they debit Rs. 18990 from my card on my instruction . even there was no reason to debit 18990 from my 1st card . It’s a completely cheating case ny nexus between sales person and cashier to sell their product and misguide us .
We request you to take immediate action against him and provide us the justice on which they have promised us .
Regards
Rajesh Singhal
Bill Details : Supplier Ref and Order No. : 2354008729 dated on 30th Oct-2016 . Invoice no : 93320685
