Submitted by: sagarrdalvi
Complaint Details:
Hi this Sagar Dalvi from Nasik Membership ID 1230283, I had lot of discussion regarding the cancellation of my membership with surat office, Chennai office, Thane office, Andheri office, Customer care center .
So I am giving all details regarding this
1. 15July I accept membership at Nashik
2. 19July Due some my family issue I am not able to pay the money furthermore so I decided to cancel the membership. I called to Sterling Holidays Customer service 18003002727 at 5.27 pm. They said like that they don’t have any information about me so they can’t forward the cancellation request. They give Pune Sterling Holidays Customer service center no.
3.20July call to Pune Sterling Holidays Customer service center no. 02030488951 at 9.42 am for the cancellation of my membership but they don’t have any personal data regarding my membership. They told me that your membership ID still not generated so when your membership ID generated then you call to Sterling Holidays Customer service center no. and put cancellation request.
4. 21July call to Sacnin Kamat (Team Manger Customer Acquisition) at 9.51am He also said like when your membership ID generated then you call to Sterling Holidays Customer service center no. and put cancellation request as well as informed me.
5.21 July call to Mr. Nilesh Patil Executive at Surat office at 3.13pm for regarding the cancellation of my membership he said contact Mr. Sachin Kamat.
6.22 July again to Mr . Sachin Kamat at 10.05am call for follow up for membership ID generation as well as regarding the cancellation of my membership He said Don’t worry I will follow up.
7. 25 July again to Mr . Sachin Kamat at 11.27am call for follow up for membership ID generation as well as regarding the cancellation of my membership He said Don’t worry I will follow up.
8.27 July again to Mr . Sachin Kamat at 04.33pm call for follow up for membership ID generation as well as regarding the cancellation of my membership He said Don’t worry I will follow up.
9. 29July call received from Sterling Holidays Customer service center (No. 0443321600) at 04.12pm the executive said like that your membership ID Will generate in 2-5 days.
10.5Aug at 10.54am I called to Sterling Holidays Customer service center no 180030002727 and asked them that my membership ID still not generated and how much time it will required 12pm the executive said like that your membership ID Will generate in 2 days and It will send to your registered mail ID as well as your register mobile no.
11. Next day I got SMS as well as Email i.e. on 6Aug
12. On 8Aug Monday at 9.49am I called to Sterling Holidays Customer service center no 180030002727 and asked them that about procedure for cancellation of membership, the executive said like that put the mail on feedback@sterlingholidays.com for cancellation of membership with your member ID.
13. So on 8Aug Monday at 10.12am I send the mail for cancellation of membership with your member ID at on feedback@sterlingholidays.com and as well as also informed to Mr Sachin Kamat through mail.
14. No feedback from your team so again sends a mail on 11 Aug at 2.33pm for follow up
15. 12Aug 1.15pm I called to Sterling Holidays Customer service center no 180030002727 and asked them that status about cancellation of membership the executive said like that no yet any clearance from Surat office then & then he will take some action.
16. On same day i.e.12 Aug called to Mr. Sachin Kamat at 2.06pm call for follow up for status about cancellation of membership
And at last on 16 Aug 2016 at 7.11pm a call from Surat Office he asked me how and when you informed to our team regarding cancellation of membership.
17. then on 15sep i got assurance that refund was processed and received at end of September month but i didn’t received refund.
18.then i contact to thane sterling legal account dept they said we didn’t received any approval for cancellation of your membership. so you contact to mr. sachin Kamat
since 19 july i trying to cancellation of membership but Mr. sachin Kamat (Team Manger Customer Acquisition-Surat team)
not picking my phone if contact with unknown number he recognize my voice and cut the phone this happen so many times
i send mails to feedback@sterlingholidays.com for cancellation of membership with my member ID but no auto response.
I filed a complain on 19 july, 2016 and since then Sterling has not been even responding to my emails. I have been sending emails to them every single day but they are not responding.
I have also been calling their toll free number and they ask me to call the local branch, when I call the local branch I am being told that I need to call on the toll free number.
One day they say that my refund has been processed and the other day they say that it has not been processed and they don’t even know when will it be processed.
Somebody from the media, newspaper, news channel please contact me as I need to get these people on news paper for such a fraud.
Can someone please help me in filing a complaint in the consumer court against this fraud company