Submitted by: Smruti1979
Complaint Details:
Hi Team,
I’m Smruti from Hyderabad. I was trying to place an order on 25-Nov-2016 via m.pizzahut.co.in at around 6:30pm.
I reached till payment page and made the payment of Rs. 562.74; however after the payment the page said “try another payment method, order not placed”.
Order was indded not got placed as I didnt receive any sms or mail (neither the food ofcourse); however, the above mentioned amount got deducted from my account.
I called customer care the next day (040-39883988) and informed about this. The executive repled that the amount will get refunded to your account as he also didnt see any order placed by me.
Can someone please let me know why the amount isn’t refunded to me yet. I do have thesms, e-mail and bank account statement as proofs. My contact number is 9703304551 and email is smrutij@yahoo.com.
Expecting a reply at the earliest.
Thanks,
Smruti