Submitted by: Archana Naveen
Complaint Details:
Dear m Swipe,
As per above subject, please find the attachments, in 1st attachment – m Swipe transaction of my card in which it states that merchant received my shopping amount through his m Swipe POS machine, in 2nd attachment – is my bank statement where it reflects that desired amount of shopping is been debited from my account. Also find attached herewith the sms as received in mobile phone (1st image – failed transactions & 2nd image is of the successful transaction of the amount)
Now the issue is that the merchant is saying that he has not received this amount so he is not giving the product. So please look into this matter seriously and arrange for refund of our amount at an earliest.
Note: Through the transaction id or RR no you can track that merchant details, also name of the shop or merchant name is reflecting in the message as well as in statement.