Submitted by: Prerna Agarwal LKO
Complaint Details:
We had gone for a movie last evening and had ordered 2 coffees, 1 paneer tikka sandwich and 1 cine fries. However, not happy at all with the service provided therein:
1) They do not serve customers in order, customers were being entertained even though they were jumping the queue
2) Our order took more than 35 minutes to get served and was served only after I reminded them by walking to the counter in the middle of the movie
3) They were not apologetic at all for the delay in serving and kept mentioning that the order was such that it mandated delay; there were 4-5 executives all huddled in a conversation