Submitted by: Nithyanandan
Complaint Details:
My mobile number: 9003270755
I have used Paytm for booking the flight tickets (family 3 members) from Coimbatore to Chennai for 31st Dec’16. Since i am the first time user, i got confused by seeing only one ticket, i have wrongly cancelled, immediately i realized i have done wrong and immediately i raised complaint thru paytm portal. then I called up spice jet not to cancel it, they refer u need to connect with ease trip, i have contacted them as well, they said ticket is active. Better connect with paytm customer, i have contacted [aytm and requested not inform ease trip to cancel the ticket, due to this i will losing my amount, they denied.
If the mistake happened, is this the way the customer need to be treated, due to this i have lost almost 7000 Rs. for just a small mistake, they would have done something on this, because the tickets are live. Pathetic customer care, i recommend do not use the paytm, You people are misusing the customer lack of awareness and cheating accordingly. I need my cash back.