Submitted by: Shankarpaul75
Complaint Details:
I have taken a 4G LTE Airtel connection on 2-Nov-16 for 15 GB data per month by paying 6 months advance rental of Rs.7700.00. On 3-Nov-16, I received a message that 50% data i.e. 7.5 GB has been consumed. I switched off the modem considering the updates have consumed the data. The 4G LTE modem was started on 19-Nov-16 and stopped on 20-Nov-16. On 20-Nov-16 @ 20.28 hrs i received a message that 100% data has been consumedI switched off the modem since then. But there is continuous usage of data without the modem being on. Moreover, in the next month with the modem switched off, 6.75 gb has been consumed. This is a fraudulent usage by airtel. I have complined and sent mail to 121@airtel.com and 121@in.airtel.com but Cutomer representatives are speechless and they do not have any answer as well. I want a clear refund of the amount paid to Airtel. It is horrible that a company like Airtel will do this type of thing.