Submitted by: sunil randhan
Complaint Details:
I have done recharge of 346 at my mobile no. 8572069798 through my airtel app.
As per company ! its benefits are 1 GB 3G data and unlimited calls ( Local and STD ) valid for 1 month..
I am shocked when my main balance is deducted for calling, as i am not able to get this benefit of free unlimited calls.
I have registered my complaint at airtel customer care with reference no. CBNRV21212063992.
As per customer care this offer is not valid when you are in roaming.
but when i do this recharge it is not written anywhere that this offer is not valid in roaming..why ?
So final conclusion is that airtel not show any notification/term conditions with recharge..
It was not mention anywhere that “this offer is not valid in roaming” why ?
I am always staying in roaming and this offer is not suitable to me and why Airtel fraudulent with me why they are hide information to their customer..
Please help me to get my money back and to save others from this type of Fraud..
Thanks.