Submitted by: Pranay Saraiwala
Complaint Details:
I shopped at bigbasket on 6/12/16 and paid for the order through my debit card. the order amount was 1188. The order was cancelled from their side and the amount was credited to my bigbasket wallet. so my wallet balance became 1534.79(including previous balance).
so i requested them to refund the money to my source account(bank account).the debited my wallet balance by INR 1188.(balance=346.79).
on 9/12/16 i checked my source account and saw that i recieved only Rs 786 in my account so i registered a complain with them .one of their agents credited the remaining Rs 402 to my big basket wallet(new balance-748.79).so the issue was resolved untill when they deducted the same amount again.since then i m trying to contact them and everytime they ask for some time to resolve the issue. its been 3 days and they have not refunded my money back to me. i have attached the photo of the my bigbasket wallet statement.along with my source account statement. i also confirmed that from icici customer service that the amount was refunded from bigbasket.i request you to take harsh action against them .
they are ignoring all the complains.