Submitted by: Srinivas Durai
Complaint Details:
The news that toll collection is cashless & a 10% discount can be availed using cards is not implemented on ground. I was traveling to Mumbai on 10th Dec, when asked for accepting a card they bluntly said they don’t have machines yet. While returning to Pune, I asked for accepting card then I was told there was no discount or anything. Surprising that was is advertised versus what is being implemented are not line. Unless there are mechanisms to ensure that the benefits come to ground level, these intermediaries will keep flouting the rules.