Submitted by: sohil.kakadia
Complaint Details:
HI, we have purchased Eureka DR Auaguard Magna NXT machine in 3rd week of Oct-2016 from Ahmedabad.
Eureka Customer ID :- 6000375190
Previous Problem :-
First we faced problem on very 2nd day where machine was leaking water at some interval and it was also amount of one glass. After calling the engineer he visited and try to fix but was not solved and finally solved by after 3-4 visit of multiple engineers, seems these all are third party service providers. We requested replace of machine but no response.
Current Problem :-
Machine is producing noise while filtering the water, you can hear it from 20 to 25 feet as well.
We called engineers for almost more than 10 times but issue is not resolved.
Below are silly excuses from different service engineers.
1) One of Manager :- I can’t hear it (Typical marketing one), while all other people can easily here.
2)Another person :- Accepted that noise is there and he will do something but no response after month (See attached customer feedback form).
3)Service Engineer (Mr. Maulik):-
–This machine having bigger motor so noise is there (I don’t think company like Eureka didn’t perform QA before product release)
–He told that all these models having such noise (After asking to visit some machines he agreed and about to call in 2-3 days but no response from him after 10 days. On reminding him he told that he forget and will call in 1-2 hours but no response.
It seems Eureka is using local 3rd party service providers, which lakes proper technical knowledge.
I request you to replace this machine which failed to satisfy us, I am customer of eureka from last 12 Years and didn’t expect such miss.
Regards,
Sohil Kakadia