Submitted by: Priyadarshi Nagda
Complaint Details:
This is to inforn you that we got a call from your club officials and they invited me and my wife at a hotel in udaipur rajasthan.we had taken membership of your club In august 2016.and Mr imran alam n Mr abhishek represented on behalf of continental club.they assured us to provide best accommodation along with food plans.they cheated us by presenting wrongful facts, terms and conditions.they promised to provide AC rooms, 3 star facility, .initially we were informed about the inclusion of breakfast along with accommodation.and also while paying the amount they asked for further payments through my wife’s credit card and promised to pay interest.but ncame to know that all these things were fakewe are paying the interest. Last month I made kumbhalgarh On 3&4december for celebrating my wife’s bdayBut latter I came to Know that all these things were fake. Last month I planned two nights visit (3&4dec)to kumbhalgarh on the occasion of my wife birthday.I informed Mr imran alam for booking.he changed the hotels detail again n again.he assured me that he will arrange best accommodation and asked to deposit 2000rs for two nights in advance.when we reached the hotel on 3dec at around 4pm, we were shocked to see the hotel.the man at reception was drunken and a very small room without a.c.the bathroom in the room was dirty n stinking and no basic ammenties were there either in bathroom and room.Seeing such situation I cancelled my trip for second day i.e.on 4dec, instead of previously scheduled 5dec.I telephonically informed everything to imran .
Considering all these misleading assurances by your staff I m feeling as if I had been cheated badly and now I want to withdraw my membership from your company.I m hereby surrendering my membership. Kindly refund my whole amount I.e.105000rs along with the 2000rs which I paid for this trip.
And kindly consider it is a serious complain and refund the whole amount without any further delay.it is deficiency in services and actionable also under consumer laws.
Awaiting your reply
Thanks
Priyadarshi nagda