Submitted by: Kumar Akshit
Complaint Details:
Hello,
This is Kumar Akshit, a Mumbai resident and old Honda customer.
I have purchased a Honda CB Hornet 160R CBS on 09/07/2016 from Pilot Honda Bhandup, Mumbai.
Receipt No.:2016/RC/789 Cash Memo No.: 2016/BC/497. I can send the bill receipt/tax invoice copy if required.
It’s been 6 months still I haven’t received the vehicle registration number yet.
I have already complained regarding this to Honda (Complaint Number: 1-8534251101) but haven’t heard on any solution from Honda yet.
I have regularly (bi-weekly) been in touch with the dealer regarding the status of the vehicle registration but they just postponded it every week.
After 3 months of purchase they said that my documents are not valid for registration, while purchasing they said all documents are good enough.
After all the misinformation conveyed and havoc created by them I had no any options other than taking vehicle on someone else’s name.(Option suggested by them)
I finally gave my brother’s (Abhishek Pandey) documents( all the documents asked by the dealer, fully verified by them) in mid October.
They said registration will be done within 15 days. It has been more than 45 days since I submitted the new documents and they are still not clear with the vehicle registration status.
They are just postponing it day-by-day. I visited the dealer’s showroom on 03/12-2016 asking for the status:- they behaved very rudely and said-‘ They are also in loss because of it and they are facing a lot of problems’ and royally ignored all my concerns. One of the salesperson misbehaved with me very badly and spoken extremely rude words in Hindi.
I am literally frustrated by this kind of behaviour from an authorised dealer of such a reputed firm like HONDA.
I have my full faith in HONDA, as me and my family have been using HONDA vehicles since long.
I have no clue how to proceed with this .
I hope immediate assistance from senior HONDA officials otherwise unfortunately I will have to move this to social platform or even take legal actions.
Sincere Regards,
Kumar Akshit
Tata Consultancy Services
Contact: +91-9920954241.