Submitted by: Ved0318
Complaint Details:
I have applied for home load from icici bank through one of the broker torrens professional consultants. It seems icici bank doesn’t have any policy regarding what documents are required. Every other day the agent asked for new documents.in the name of indemnity bond they collected rs.3500/- unofficially from besides processing fee. They did not give the committed interest rate. It was told that interest rate would be 9.30% but was done on 9.35% also they have twisty represented the cheque of processing fees.
Even at the time of disbursement they delayed and they called me in the office hours. I have made several requests at customer desk of icici bank and they have provided complaint number every time, i mentioning two of them for sr443916932 and sr437669450 but nothing was happened even they did not revert back, after that they have twisty represented the cheque of processing fees.
I got the sanction letter after the disbursement, after the disbursement only relationship manager has been assign to me officially but of no use, i made several calls to him but he said that i did not make any competent to you and interest rate will remain the same. Icici should take more responsibility and do its work seriously and deliver better customer service.