Submitted by: damjas
Complaint Details:
Hi
We had got our Kent RO serviced two days before Diwali 2016…that is on 28th Oct 2016. Some parts of Kent were also replaced and the total bill was around Rs3600 which was paid in cash by us then and there.
Since the Kent was giving problems I had raised a complaint at the customer care number 9990654321 which usually a woman answers. She said she will send a Kent Dealer Mr Rohit to take a look. Mr Rohit came and did the needful. But when we asked him for the bill he refused that Kent does not give bills anymore (which seemed weird to us) and that it is Kent policy now to email the bill to the customer. Since Oct 28th, 2016 till date I have made numerous phone calls at the customer care where the same lady keeps assuring me that I will get the bill. She keeps coming up with excuses that due to holidays or weekends or the person who was assigned this job is unwell etc it is being delayed.
My question is when we paid 3600 why are we not getting the bill. Tomorrow if the part that was replaced in Oct gets damaged during warranty period what proof do we have that it was repaired in the first place? Also as a customer it is our right to get the receipt for what we paid for.