Submitted by: TVS Narayanan
Complaint Details:
I bought a washing machine on May 2016. When I lodged a complaint the spin in not properly working, during the warranty period, they deputed their ‘authorised SERVICE AGENTS’. The inside wiring may be loosened. But the agent demanded Rs.1600/= for screwing the loose wire – stating that the wires are damaged by rat. When we didn’t pay, he reduced to Rs.600/= as service charge. The machine is covered and it is rat proof . We suspect the agent and nearly 5 to 6 times lodged complaints to Samsung explained the facts.
Since Samsung has handover the services contract to a third party, they are demanding abnormally even during the warranty period making the customers fools by saying some of the defects. Samsung also not caring on this. We are now fed up samsung products and decided not to go for Samsung products hereafter.