Submitted by: Ramanpreet Singh Sadhrao
Complaint Details:
Dear concern,
I am one of your customer my phone no 9988986343 who bought M5 DUAL on Nov 3, 2016 of worth 25, 990/-. I just want to take your concern regarding inconvenience i am facing form your phone and customer care services since i bought the phone till the date.
I bought the phone from one of your authorised shop named ELECTRO PACIFIC, which is situated at S.C.O 1024, Sector-22 B, CHANDIGARH. The contact number of the shop is 0172-5012567, 9815483978. The problem i was facing in the phone was of auto shutdown and the device got started only when i put the phone on charging otherwise it kept switched off. I started having this problem from the very next day of purchasing the phone i.e Nov 6, 2016. First to resolve the issue, i contacted with my dealer and further he suggested me to visit your customer care office which is established in S.C.O-128-129, 1st Floor, Sec-34 A, Chandigarh (0172-4607175). I followed the procedure and submitted the phone on Nov 7, 2016. This was the day from the real problem got started. They gave me the printed DOA which they took back from me and didn’t return me. They asked me to wait for 15 days and promised me to satisfy with a sealed brand new phone. But this didn’t happen, as they handed over a unpacked phone. The back cover of the phone was not properly fixed i.e the back cover was too loose to get attached with the phone body properly. When i questioned over the reason of it the customer care executive tried to make me calm by saying that they are returning me the phone in the same condition they have received it from the head office and get the problem solve from outside. I refused to take the phone in damaged condition and gave the phone back and asked them to make it done. they gave me DOA again, D116112100372 on Nov 21, 2016. I got my phone back on Nov25, 2016 the phone was in unpacked situation again. I used the phone for an hour and i noticed the same problem again which means they haven’t fix the back cover. For the 3rd time i returned the phone and gave me DOA again, D116112800289. This is very disappointment and disgusting thing for the brand like SONY.
Furthermore, As i was a I-PHONE user and hence didn’t know about any other phone or company. Just for a change and to experience new service and phone i switched to SONY. but i am very unsatisfy with the phone. I never experienced these type of things by APPLE.
To sum up, i am in waiting to get the seal packed phone and hope to get it soon as i am a businessman and suffering with problem due to phone. And please do tell me what step has to be taken if i get un-sealed and problematic phone again!!!
Hope to hear you soon.
Thankyou,
Ramanpreet Singh