Submitted by: Samiksha Kapoor Rawal
Complaint Details:
I bought asus zenfone max(FOR WHICH I HAD TO SUFFER AND REGISTERED COMPLAINT ABOVE) under an offer which was pinnaclz vr hearset for free. After recieving asus zenfone I had recieved a redemption code so that I can avail offer and I redeemed it before 25th oct 2016. But the courier company failed to deliver it to the address. On asking customer care executive replied that it is far from their office and I tried contacting JV express courier company located in Dwarka which is not so far from the delivery address(cyber city, Gurgaon), I had already recieved many products from snapdeal on the same address. JV express number was always busy, so could never reach them and they never tried calling me up. I was assured by snapdeal customer care that it will be delivered to me on the same address. Inspite of delivering they returned to snapdeal without contacting me. Now snapdeal says the redemption coupon got expired so we can’t reissue. But I bought asus zenfone max because i had to avail this product for free.
I want that freebie which costs Rs 500 as its my right. Kindly take a valid action so that I can develop faith here.
Thanks
I am attaching a screenshot of the order.
I paid Rs 49 in addition to redemption amount which was later refunded. But i want my freebie
Order number 16319478592