Submitted by: agentskywalker
Complaint Details:
Faulty phone Le Max 2 was delivered in which the fingerprint sensor wasn’t working. I initiated replacement request, and after technician visit it was replaced.
The new replaced phone is also another faulty phone again.
Now when I want return/refund, the request is rejected with giving reason as Flipkart 10 days replacement policy is applicable for only 1st product and told me to go to LeEco service center instead.
That’s how Flipkart always give faulty phone as replacement and then asks customer to visit service center. Flipkart is just clearing faulty phones like this.
Why should I go to Service center when the sensor is faulty from day 1, just out of the box. The product is defective and it should be replaced; also as the replacement product is defective, it should be returned and complete refund should be given.