Submitted by: gupta_nick
Complaint Details:
I am writing this after extreme misbehaviour was met to me by Jio executive Mr. Abhishek (+91 97177 96955) from Okhla Phase 1 Jio centre. I had given an application on 10th march at this centre to Mr. Abhishek for converting my Jio number from postpaid to prepaid as the same had been given to me as a postpaid no. without my knowledge. Luckily I had called up the Jio customer service for converting to Jio prime otherwise I never would have known about this and would have strated recieveing bill from April 2017 once Jio became paid. The same was not processed so I raised a complaint yesterday on 15th March.
As a result today on 16th March 2017 I got a call from the executive Mr. Abhishek in a threatening tone telling me that how dare I make a complaint. He said that the application has not been processed because I have not signed the documents properly. When I said that I signed wherever I was told his response was that don’t complain if you don’t even know how to submit documents. Also when I asked that why I was not informed of the same he said we have lot of work and are not sitting idle. I have also tried to contact the centre manager Mr. Kapil Sharma about the same but he either does not answer or disconnects my call.
Well after this experience I just have say to Jio that it was my mistake that I ever took your connection. I never want myself or any of my friend or family members to be a Jio customer again. Even if Airtel charge a bit more atleast they have a good network and more importantly treat the customer with respect.