Submitted by: Parth Kotadia
Complaint Details:
Below is the email which is sent to BANK OF BARODA so read accordingly
I have been your customer since 3 years
Recently I have got worst experience from your side for which there is no redressal mechanism available online(My call didnt go through any of the available customer number for at least 7 days) or offline. Your staff have been worst in response.
My complaints are
1) I want to transfer my account from BHADRA BRANCH AHMEDABAD to SARGASAN Branch GANDHINAGAR( I appied for the same on FEB 7 around. Since then I have been visiting the bank but attitude of your staff(especially the branch manager) have been feudalistic.
2)I carried one online transaction on 1/02/2017 for RS 307(using BOB rewards app- worst app I have seen in my life) which got debited and transaction failed and money did not return. For the same I have visited the bank but as usual (You very well know your people).
3) Yearly charges of RS 115 for ATM have debited twice from my account on 29/01/2017
4)NPCI data(UPI) shows the account is in VASTRAPUR branch.
5) You people dont have a working online customer support. There are five numbers to display but none works
6) Your website doesnt have a email for head office in the year 2017