Submitted by: rakesh1967
Complaint Details:
Auto debit linking with icici bank account was made on with service request number 99122093 with icicprulife on date 24 jan 2017 for my policy number 20499501.
Subsequently i reconfirmed about autodebit on facility.
On 15 feb i found that premium is not auto debited. I called icicibank bank as well as iciciprulife about the same as usual all were defending with so many reasons and using sorry word multiple times. No efforts were made to resolve the issue.
I made payment on line on 15 jan transaction id 6862495.
Though call to iciciprulife is chargeable to be i insisted get connected with supervisor after long wait i could get connected with supervisor. Customer care executive as well as supervisor both confirmed to me and it is shocking to hear that in today’s digital india as per rbi guidelines it takes 35 days to implement customer autodebit on request.
Supervisor has given me complaint number 99957495 assuring next month auto debit will be on.
Thanks and regards