Submitted by: mihirkumar.nsec
Complaint Details:
I raised a complaint with Airtel on November 7 telling that there is no network at my home in Kaggadasapura even though it is pretty close to the main road(COMPLAINT NO. 72377601). A person came within a week to test the network in my area of the company that boosts on “OPEN NETWORK”. He found there was no 4G outside my flat and no network in my home. He mentioned that this issue has been persisting in the are for more than a year. I also talked with the nearest Airtel Store and they also had the same say regarding the issue. When I didn’t find a solution for more than a month, I wrote a mail to appellate.kk@in.airtel.com asking for the resolution. But again I did n’t get a solution. I strictly told them in the email that I will not pay a single penny for using the network with issues. The mail chain has been going on from that time but no action was taken. When I followed up in the mail I was told on the call that within 15 days the issue will get resolved.
When the issue was not resolved for 15 days I again followed up and then I was told that it will take 3 more months to resolve the issue and I will have to pay the bill as I have been using it. My say was why should I pay for using the bad network.
Please help me.