Submitted by: ashwin54
Complaint Details:
My name is ashwin shah-on 19/01/2017 around 2.0 noon i got a all form one mr. Rohan – (M)-9205784570- citi bank visa department ho mumbai mira rd -400098 for renewal of citi bank existing card which i had and conversion of rewards points into the new card for the value-rs:8458/-
-which was just a transfer of balance from old card to new card with the benefit of cash back voucher /or used in fuel in any iol petrol bunk and this wd not billed in future citi bank statement. Evertything they did on ivr and i didnt suspect them – when the otp was generated and given – they flashed me the msg. Stating the card has been used to the extent of rs:8458/- i was given assurance that you can contact helpline nos -8010552915
I got suspicious after that and when i called up citi bank they said it was a fradulent transaction. I request you to look into the matter and help me get my money refunded. I am approaching cyber branch police department in hyderabad for the same and report this matter. Such persons should be punished immediately ny taking action against them through police department.