Submitted by: sohan99singh
Complaint Details:
I have placed a request on 19-12-2016 for the replacement of Adidas Grey Woolen Men’s Hooded Zipper purchased vide order ID.17288879118, Sub order ID 21524690273 from Snapdeal. Despite of continuously calling snapdeal customer care replacement of my item has not been done yet. Every time I called customer care I have been given assurance that product will be replaced with in two days but product has neither replaced nor picked up not even any call received. Finally because of continuous failure from snapdeal side I have requested them for return/ cancellation of order and refund of my money. This time I was again assured twice that issue has been accelerated to higher authorities and refund will be given with in 24Hrs but no refund has been given yet. I had even lodge a complaint No.38051793 to snapdeal. But no resolution has been provided yet.