Submitted by: sambaran
Complaint Details:
I placed a order for a book “Shrimadbhagvadgita Sadhak Sanjeevani Hardcover Bengali” on Snapdeal.com on 28th december 2016 (Order ID: 17547550589). The payment (750 INR) has already been done from my end from Netbanking. I got last update from their website on 30th December that Item has been dispatched (Ecomexpress Air Waybill No :169756443 Order No :SLP1291291325) on 30th december 2016. but after that there is no update at all. The estimated last date was 8th january 2016 but it was not delivered to me even on last date.I assumed that there is some issue so, I called first time on customer care on 7th january but the customer care assured me that it will be delivered on next day (last date) which did not happen. Then I called customer care on 8th january evening when still it was delivered to me and I was informed that within 48 hours action will be taken but i did not receive any call. Suddenly I found one mail that there is a delay in product and it will be delivered 9th January’17 to 13th january’17. So whenever they will decide, they will change the delivery date and they will delay as per their wish i.e also “extending 5 days” and today is 3rd day still there is no update at all i.e. where the item is or is it really moved from it’s previous place.This is my first order in Snapdeal and after this horrible service I am completely disappointed because there is no minimum commitment at all in Snapdeal.
Thanks&Regards,
Sambaran Sarkar
+919836642489