Submitted by: Michael D
Complaint Details:
I have sent an email in oct 6/16 at 1:16 pm for disconnection but instead of receiving disconnection mail i keep on receiving the fake bill with with extra 100 rupees every month. As per telecom regulatory authority of india (Trai) any connection provider cannot charge after the disconnection request is made. The root of my problem begins in june when i made a request for termination to their customer support. They convinced me to put my account on hold for 2 months, so i did it because, they told me its free of cost so i agreed with them. But when i came to pune after my summer vacation i was charged with a fake bills they told me 5 rupees is chargeble for 1 day (24 hours) to keep an account on hold. I was not told by the customer support about the charges, when i was about to made a request to terminate my account. If i knew that ‘to hold an account is a trap i would have send an email regarding the termination in june only before i left pune for the vacation, because their service is pathethic and worst of worst service i have faced in my life’. From july 17 /16 i have stopped using their service. Tikona is generating fake bills from the mid of july. I have received enough calls from tikona voice support. I’m fed up by their haressment and above all today i have received another threatening calls from lawyer who claimed to be from delhi and told me to clear my outstanding bills otherwise he will send me to delhi civil court. Tikona is haressing me mentally. Please help me.
Tikona lawyer’s number is +919718193399 who has been ringing me since yesterday more than 5 times.
My id-1115674917
Present outstanding (Fake) balance-1712
I cleared all my dues till june from december 2015 (The day i subscribed their broadband network).